Nest Inc Website: nestinc.org.au
Contact: nestinc.nfp@gmail.com
1. Introduction
Nest Inc (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable State and Territory privacy legislations. This Privacy Policy outlines how we collect, use, store, and disclose your personal and sensitive information when you interact with our website and services.
2. Information We Collect
Depending on your interaction with us (as a customer, family member, volunteer, prospective employee, service provider, or partner), we may collect the following types of information:
- Personal Information: Your name, residential or postal address, email address, phone number, date of birth, gender, and identification details.
- Financial Information: Payment or donation information necessary to process transaction services.
- Sensitive Information: Information regarding racial or ethnic origin, religious or philosophical beliefs, political opinions, sexual orientation, or details of health, disability, and criminal records (only collected with your explicit consent or where strictly required to provide tailored disability, housing, or support services).
- Technical Information: IP address, browser type, domain name, and tracking details collected during your visits to our website.
3. How We Collect Information
We generally collect personal information directly from you, or from an authorized agent acting on your behalf, when you:
- Register an account, fill out forms, or submit enquiries on our website.
- Apply to become a volunteer, employee, or service partner.
- Interact with us via phone, email, or social media platforms.
- Browse or navigate our website (using cookies and analytics tracking).
4. How We Use Your Information
We collect and use your personal information solely for purposes necessary to conduct our operations, including to:
- Provide, coordinate, and match you with relevant services, housing, or programs.
- Respond to queries, feedback, complaints, or service requests.
- Distribute publications, promotional materials, and event updates (you may opt out at any time).
- Administer, optimize, and secure our website performance.
- Maintain comprehensive business and legal records.
5. Cookies and Web Analytics
Our website may use cookies and analytics tools to optimize site administration, monitor traffic trends, and track user movements. Cookies are small data files stored on your device. You can adjust your browser settings to reject cookies, though doing so may prevent certain interactive features of our website from functioning properly.
6. Disclosure of Your Information
We do not sell, rent, or trade your personal information. Your details will not be shared without your explicit or written permission, except in the following circumstances:
- With trusted third-party service providers acting on our behalf (e.g., IT hosting, CRM systems, payment gateways, and administration tools).
- Where we have reasonable concerns regarding your personal safety or the safety of others.
- Where required or authorized by law, law enforcement bodies, or government regulations.
7. Data Security
The security of your personal information is a core priority. We employ physical, administrative, and electronic safeguards designed to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. Electronic data is secured within restricted networks accessible only to authorized personnel. When your personal information is no longer required for its original purpose, we take reasonable steps to securely destroy or permanently de-identify it.
8. Accessing and Correcting Your Information
You have the right to request access to or correction of the personal information we hold about you. To ensure identity safety, requests must be made in writing to info@nestinc.org.au. We aim to respond within 30 days. Please note that a reasonable administrative fee may apply depending on the complexity of retrieving your records. If access is refused, we will provide a written explanation.
9. Complaints and Contact
If you believe we have breached your privacy rights, please contact us directly at info@nestinc.org.au. We take all privacy complaints seriously and will handle your query fairly and promptly. If you remain unsatisfied with our resolution, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
